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Novum SuretyPro – The Way Forward

Steve Golia14 Comments

Palomar terminated the Free CE School

Ever send a bond submission to an underwriter and wonder if it disappeared into a black hole?

You send the application. You attach the financial statements. You explain the contractor’s needs.
Then you wait.
And wait.
Meanwhile, the contractor is calling you, the bid deadline is approaching, and you have nothing meaningful to report.

At Novum SuretyPro, we believe there’s a better way.

A professional woman smiling at a desk, promoting fast responses from a surety team. The background features construction activity, with a monitor displaying a service pledge that promises updates within 24 hours.

We understand that surety producers operate in a deadline-driven business. Contractors need answers, and agents need an underwriting partner who recognizes the urgency. That’s why we’ve adopted a straightforward service commitment:
NO MORE THAN TWENTY-FOUR HOURS WITHOUT A SUBSTANTIVE UPDATE.

That doesn’t mean every bond can be approved in two days. Some accounts require additional financial information, contract reviews, or discussions with our carrier partners. But it does mean we intend to keep the process moving.
A substantive response might be:

  • An approval: We’re ready to proceed.
  • A request for information: Here’s exactly what we need to complete our review.
  • An underwriting concern: Here’s the obstacle, and perhaps a way to overcome it.
  • A declination: We can’t support this particular request, and we’ll explain why.

Even a timely no can be valuable. It allows the producer to pursue another solution while there’s still time.
We believe responsiveness is more than good customer service. It’s an essential part of good surety underwriting. And when an agent sends us a submission, we want that agent to feel confident that someone knowledgeable is working on it. Because in the surety business, the only thing worse than a difficult answer may be no answer at all.

NOVUM SURETYPRO IS OPEN FOR BUSINESS!
We’re actively appointing new agents nationwide. We offer access to multiple surety markets, A-rated, Treasury-listed surety bonds, experienced underwriting, and competitive commissions of up to 35% on eligible business. No minimum production commitment.

Whether you’re an established surety producer or an insurance agent looking to develop new bonding opportunities, we’d welcome the opportunity to work with you.
Novum SuretyPro — The Way Forward.
Visit us at www.novumuw.com
New business and agency inquiries: info.surety@NovumUW.com